Refund policy
Last updated: September 2, 2026
We want you to be glad you bought from Purloft. If something isn't right, returning it is straightforward.
Order cancellations
You can cancel within 24 hours of placing your order by emailing us with your order number. After that we can't guarantee cancellation, since your order may already be in processing. Once it has shipped, cancellation is no longer possible, but you can return it after delivery under the terms below.
30 day easy returns
You have 30 days from the day your order arrives to return it. To be eligible, items must be unused, in original condition, and returned with their original packaging, tags and accessories. Our support team will walk you through it.
Restocking fee: $0. We don't charge one.
Return policy at a glance
Return window: 30 days from delivery. Condition: unused, original condition, with all packaging, tags and accessories. Process: guided by our support team. Restocking fee: none.
Who pays for return shipping
Defective, damaged or incorrect items: nothing. If the product arrived broken, faulty, or isn't what you ordered, the return is free.
Change of mind: the customer covers the actual return shipping cost. This applies if you ordered the wrong item, it doesn't fit your space, or you no longer want it. Original shipping costs are not refundable.
How to return an item
- Contact us. Email us with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send it back. Ship it using the instructions in your return authorization email, with the carrier or method we recommend there.
Refund process
Inspection: once your return reaches us, we check it against the criteria above.
Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may take a little longer to show it.
Exchanges
We do exchanges. If you want a different size, colour or product, email us and we will arrange it quickly.
Order not delivered
If your order hasn't arrived within the expected delivery window, email us with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost, whichever you prefer.
Non returnable items
For hygiene and safety reasons a small number of items can't be returned. These are clearly marked as non returnable on their product pages.
Changes to this policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised last updated date, so please check back from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions? Visit our FAQ page or contact our support team.
Contact Information
Store Address: 38228 Paseo Padre Pkwy Unit 17, Fremont California 94536, United States Store Email: support@purloft.com Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time) We do our best to reply to your e-mail within 1–2 business days.